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Returns & Pricing

Product Returns

We will accept returns of regular-priced items:

  • with original receipt.
  • if the product is in new condition, unused and with original packaging intact.
  • if returned within 7 days of purchase (except Christmas season: up to January 15 of the next calendar year).

The following items are not returnable:

    • cycling shorts
    • tools
    • food or nutrition products
    • Special order items
    • Items purchased at Sale or Clearance pricing
    • special order bikes, custom, Project One , demo or used bikes

Returned items must be in “as new” condition, with original packaging (unless it is a warranty return). If the item shows signs of use, wear and tear or damaged packaging, we will not accept the return.

Bicycle returns are on a case-by-case basis, and at the discretion of the manager: 

  • bicycle must be “new” condition.
  • bicycles must be returned within 7 days un-ridden, and will be exchanged or accepted for store credit only. No refunds.

Prices and Product Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 

{ Last Revision Nov 11/2015 }

 

Grand River Cycle - 410 Hespeler Road Cambridge, ON N1R 6J6